Direct & leads the work for the day-to-day operations of the production support group. Ensures the Production Support Group consistently delivers support to end users in the organization about how to use various types of software programs efficiently & effectively in fulfilling business objectives. Responsible for assisting in the design, delivery, administration, & improvement of in-house software applications training programs & related courseware. Will ensure the Production Support Group ...
Answer customer calls on assigned product category or line within defined service levels.
Provide excellent customer service while developing full solution for customer.
Demonstrate time management skills in order to effectively accomplish assigned tasks
Develop product knowledge and skills for creating appropriate solutions and customer service/selling skills.
Demonstrate the need to drive value into each call serviced in order to grow sales entitlement.
Growing IT Support Company has an excellent Direct Hire opportunity for candidates who offer Level 1 Help Desk Support experience. This is a great opportunity for the professional who has great customer service skills to assist clients with questions and problem resolution for hardware/software related issues. Must have min 1-2 years experience. Individuals who have experience with MS applications and popular PC products along with a true passion for IT are highly desired. One of the best places ...
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