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help desk in Buffalo

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  1. Technical Support Specialist

    Responsibilities: The Technical Support Specialist role works with customers to develop a complete solution for the customer by: Answer customer calls on assigned product category or line within defined service levels. Provide excellent customer service while developing full solution for customer. Demonstrate time management skills in order to effectively accomplish assigned tasks Develop product knowledge and skills for creating appropriate solutions and customer service/selling skills. ...

  2. Implementation Specialist

    Our client continues to enjoy growth and is seeking to add an Implementation Specialist to their organization.  The ideal candidate will offer a BS degree and 3+ years experience to include demonstrated strengths in writing IP Formation, Documentation and Specifications, Training of End Users onsite or utilizing VSD (Virtual Service Delivery) and Supporting Customers through Help Desk and Customer Service channels.  This position will also perform configuration activities.  Travel requirements ...