The Technical Support Specialist role works with customers to develop a complete solution for the customer by:
Answer customer calls on assigned product category or line within defined service levels.
Provide excellent customer service while developing full solution for customer.
Demonstrate time management skills in order to effectively accomplish assigned tasks
Develop product knowledge and skills for creating appropriate solutions and customer service/selling skills.
Our client continues to enjoy growth and is seeking to add an Implementation Specialist to their organization. The ideal
candidate will offer a BS degree and 3+ years experience to include demonstrated strengths in writing IP Formation,
Documentation and Specifications, Training of End Users onsite or utilizing VSD (Virtual Service Delivery) and Supporting
Customers through Help Desk and Customer Service channels. This position will also perform configuration activities. Travel
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